White Glove Services

White Glove Services

DS&L's White Glove Services are currently available for projects in the Chicagoland area, and provide comprehensive, hands-on support designed to protect your products, streamline installation, and reduce risk at every stage of the process.

On-Site Expertise
Our experienced team acts as an extension of yours, ensuring accuracy, accountability, and care from the moment products arrive.
  • Crate Condition Documentation: Detailed photos and written documentation of crate condition upon arrival.
  • Unpacking & Verification: Unpacking is performed strictly in accordance with your instructions to prevent damage. Packing slips are cross-referenced with the Bill of Lading (BOL), and a physical count is completed to confirm all products have arrived.
  • Quality Inspection & Testing: Products are tested directly from the crate to verify proper working condition prior to installation, reducing surprises on the show floor or job site.
  • Installer Supervision: When sensitive handling is required, our team works side-by-side with installers to ensure proper handling and adherence to specifications.
  • Checklist, Documentation & Sign-Off: Upon completion, we provide a comprehensive checklist of all services performed, photo and/or video documentation of any damage identified, and a signature from the on-site installation lead. This enables swift resolution if issues arise and provides confidence that products arrived safely and in working order.
Pre-Arranged Arrivals & Logistics Support
When projects involve multiple vendors or complex delivery schedules, we simplify coordination and reduce on-site risk.
  • Consolidation of shipments from multiple vendors
  • Pre-site receipt, inspection, and testing of products
  • Logistics coordination, including pickup, storage, and scheduled delivery to the job site. Our team can function as your dedicated logistics partner, ensuring products arrive exactly when and how they should.
Repair & Rapid Response Services
While damage or loss in transit can occur, the ability to respond quickly is what protects project timelines and client relationships.
  • On-site and warehouse-based repair capabilities (simple to complex)
  • Midwest-based warehouse for faster response times
  • Support for backup products or component replacement when needed
Our proximity and technical expertise allow issues to be addressed immediately, minimizing delays, rework, and disruption.

Why White Glove Matters

Our White Glove Services are designed to do more than protect products—they protect your reputation. By ensuring accuracy, accountability, and readiness at every stage, we help you deliver a flawless experience to your clients. Problems are identified early, handled professionally, and resolved quickly—often before your client is even aware an issue existed.
 
The result: Smoother installations, fewer delays, reduced risk, and a higher level of confidence from your end client. In short, we help you look prepared, reliable, and exceptional every time.
 

Call a DS&L Representative today to discuss your needs (800) 468-1488!